News & Events

2022 Pet Boarding and Daycare Expo East

More information coming soon! 


2022 IBPSA Flow Business Conference Speaker

This is a Career! Leveraging Paths to Advancement in Well Pet Care

Presented by Jennifer Wolf-Pierson 

Staff recruiting and retention is a global topic for all businesses, whether in pet care or in other industries. Quality pet care takes hundreds of payroll hours and is lengthy to properly train. Employee turnover is not only impacting the quality of care but also your company's financials. Shifting your own perceptions of the positions that you offer, and mindfully opening and communicating clear paths to advancement, will attract stellar candidates! Attendees will learn how to engage existing team members and strengthen client satisfaction. It is time to stop thinking of well pet care positions as entry-level, and instead, view them as professional positions that team members can and should make a career of. 

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The Importance of Space & Stimulation in Cat Lodging

By Jennifer Wolf-Pierson

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2022 Pet Boarding and Daycare Expo West

Tough Calls: Handling Pet Health Concerns

Presented by Jennifer Wolf-Pierson 

Join Jennifer for an interactive case study of three real-life "tough" calls where she will navigate through branching scenarios for each case and follow up with the tried-and-true system that was used for each scenario. Through these experiences,  Jennifer and her team have created methods for effectively communicating pet health concerns ranging from stress-related appetites and eliminations to death of an in-facility pet. During this session, attendees will gain the tolls needed to plan for these events instead of reacting "in the moment: when they occur. Learning objectives include document and track key health indicators, create systems to identify and initiate action and convert potentially negative scenarios into positive interactions. 

Click! Developing Rewards-Based Pay for your Operations Team

Presented by Jennifer Wolf-Pierson

Join Jennifer for an interactive session on building performance-based pay structures for your team. Together you will identify measurable expectations that either save or make your company money, analyze and assign monetary rewards for these items, and finally set up an easy-to-use tracking system for inspection. Attendees will gain tools to help increase employee engagement, decrease expenses and delegate responsibilities throughout the team. 

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Over Dog Podcast

Episode 38: Staff Recruitment and Retention

Presented by Jennifer Wolf-Pierson

Finding good employees for your dog daycare is hard- now more than ever. And if you're able to find good people, they often don't stick around long enough It's an ongoing, never-ending problem that seems to have no solution. But what if there was a way to both find good people and keep them for years? There are companies out there that have cracked the code and are thriving with great staff that sticks around. Today's special guest will tell you exactly how they are doing it. 

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Boarding the Brachycephalic Breeds

By Jennifer Wolf-Pierson

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Leadership Meetings: Keep Your SOPs Alive & Grow Your Team!

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2021 Pet Boarding and Daycare Expo East

Herd Your Growth: Choosing and Managing the Services You Offer

Presented by Jennifer Wolf-Pierson 

Click! Developing Rewards-Based Pay for Your Operations Team

Presented by Jennifer Wolf-Pierson

View Speaker Information


2021 IBPSA Flow Business Conference Speaker

Click! Developing Rewards-Based Pay for Your Operations Team

View Speaker Information


2020 Pet Boarding and Daycare Expo Speaker

Tough Calls: Handling Pet Health Concerns 

Presented by Jennifer Wolf-Pierson 

Change Management: Operating through Growth, Construction, and Unforeseen Circumstances

Presented by Jennifer Wolf-Pierson 

Join us for an interactive case study of the process of a major remodeling project at ABC Pet Resort & Spa. We will navigate through the good, the bad and the ugly of the process from an operational perspective. We will then discuss how these processes can be built upon and used for start-up businesses, as well as those looking to add additional services to their existing business or those facing complete remodeling. 

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2020 IBPSA Speaker

Tough Calls: Handling Pet Health Concerns 

View Speaker Information


2020 Pet Boarding & Daycare Magazine Article: Implementing Written Systems and Operations

By Jennifer Wolf-Pierson

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2020 Pet Boarding & Daycare Magazine Article: The Value of Written Systems & Operations

By Jennifer Wolf-Pierson

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2019 IBPSA – Speakers: Retrieve Results! Choosing and Managing the Services You Offer

Presented by Jennifer Wolf-Pierson and Suzanne Locker

What happens after the reservations are booked, add-ons are made, and the spa services are scheduled? This seminar will benefit start-ups and established pet care facilities as well. Join us as we discuss a step-by-step guide to:

  • Identify which services to offer.
  • Implement service-specific operational procedures.
  • Manage consistent sales and operations performance.

Palm Springs Presentation (for Attendees only)


2019 The Dog Gurus Webinar: Setting Up Your Operations System – The Four Basic Steps to Consistency and Quality of Care

Presented by Suzanne Locker and Jennifer Wolf-Pierson

On this webinar, you will:

  • Learn how to identify needed procedures
  • Create written instructions
  • Understand how to test for accuracy
  • Develop a training program for your people

View Webinar (for Attendees only)


2018 Pet Boarding & Daycare Seminar: Puurfect Cat Lodging

Presented by Suzanne Locker

Want to add cat lodging in your center or grow your existing cat business? Learn how to attract the best cat owners with functional and appealing accommodations for their cats. We'll review best practices and how to make your cat lodging enjoyable and stress free for all of your cat guests, as well as increasing profitability.


2018 Pet Boarding & Daycare Magazine Article: Offering a Health Care Warranty in Your Resort

By Suzanne Locker

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30 Years industry experience view courses

Conducted in Houston, Texas, at ABC Pet Resort & Spa, your personal training will focus on all the specific areas necessary
to have a successful business and best practices for quality pet care.

After the course, I feel much more confident in my knowledge of the industry. Christina H.
We offer our 30 years of experience in
the pet care industry to help shape the
future of your facility into a success.
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